Salary: £40,000 - £50,000 + Bonus
Location: London
Job Type: Full Time, Permanent
Start Date: Immediately available
Our client is an Italian artisanal footwear brand specialising in women’s ballet flats within the contemporary luxury market. Defined by craftsmanship, timeless design, and understated elegance, the brand caters to a sophisticated international clientele. With a rapidly expanding global e-commerce presence, the brand is continuing its international growth with the opening of its new boutique in London.
An exciting opportunity has arisen for a Store Manager to join the opening team of the new boutique on Kings Road. The role will combine strong operational leadership with a highly client-centric approach, ensuring the boutique performs to the highest standards across service, sales, and presentation.
The Role:
Take full operational ownership of the boutique and oversee all day-to-day activities
Lead, motivate, and develop the team through effective coaching, supervision, scheduling, and performance management
Deliver and oversee an elevated end-to-end client experience, including styling, fitting, payment, packaging, and CRM sign-ups
Build and maintain long-term relationships with clients, including VIP and high-profile clientele
Drive commercial performance and consistently achieve sales and KPI targets
Oversee e-commerce operations including order handling, quality control, dispatch, and returns management
Manage inventory control including deliveries, stock organisation, replenishment, and quality checks
Produce daily sales reports and monitor store performance
Lead all visual merchandising initiatives, including in-store presentation and window displays
Manage CRM activity and client communications
Oversee cash handling procedures and bank deposits
Support and coordinate in-store events and client engagement initiatives
Ensure the boutique is maintained to the highest operational and visual standards
Coordinate maintenance and emergency procedures when required
Manage opening and closing procedures
Demonstrate flexibility during peak trading periods and brand events
About you:
Previous management experience within luxury or premium retail
Strong leadership skills with the ability to inspire and develop a team
Passion for luxury fashion, footwear, and elevated client experience
Exceptional communication and interpersonal skills
Strong commercial awareness with a results-driven mindset
Experience working with KPIs, sales targets, and performance-based environments
Natural ability to build meaningful client relationships and deliver consultative selling
Highly organised, proactive, and capable of managing multiple priorities
Ability to thrive in a fast-paced environment while maintaining exceptional attention to detail
Strong alignment with the brand aesthetics and values
Fluent English required; additional languages are highly advantageous
The Package
£40,000+ Bonus per annum depending on experience
Competitive salary with fixed and performance-based bonus structure
Flexible rota across seven-day trading.
Footwear provided and encouraged during working hours
