Sales Associate
Location: Belgravia, London
Salary: Up to £33,000 + Commission + Additional Performance Bonuses
Position: Full-Time
About the Brand
Our client is an esteemed French luxury fashion house celebrated for its refined approach to modern femininity, combining elegance, innovation, and exceptional craftsmanship. With a heritage spanning more than five decades, the brand has established itself as a leading name within luxury swimwear, lingerie, ready-to-wear, and lifestyle collections.
Renowned for its impeccable fit, sophisticated design aesthetic, and commitment to comfort, the maison creates collections that enhance confidence while embodying effortless luxury. Every piece reflects a meticulous attention to detail, premium materials, and an enduring dedication to quality and timeless style.
Headquartered in Paris and supported by a distinguished international presence, the brand operates through an exclusive network of boutiques, premium wholesale partners, and digital platforms worldwide. It is equally recognised for delivering an elevated client experience defined by personalised service, discretion, and excellence at every touchpoint.
About the Opportunity
A rare opportunity has arisen for an accomplished and service-driven Sales Associate to join a prestigious luxury retail environment in Belgravia, London. This position is ideally suited to an individual with a passion for luxury fashion, a strong appreciation for craftsmanship, and a natural ability to cultivate meaningful client relationships.
The successful candidate will play a key role in delivering an exceptional in-store experience, driving commercial performance, and representing the values of the brand with professionalism and sophistication.
Key Responsibilities
Brand Representation
- Serve as a true ambassador for the maison, consistently reflecting the brand’s image, values, and standards through impeccable personal presentation and conduct.
- Deliver a warm, seamless, and highly personalised welcome to every client, ensuring an elevated luxury experience at all times.
- Confidently communicate the heritage, craftsmanship, and unique identity of the brand to clients and colleagues alike.
- Demonstrate expert product knowledge, offering styling advice and tailored recommendations that enhance the client journey.
Sales & Client Experience
- Provide a bespoke end-to-end customer experience, from initial consultation through to purchase and after-sales service.
- Build and maintain long-term relationships with clients, fostering loyalty through consistent follow-up and personalised communication.
- Proactively develop the client database to generate repeat business, private appointments, and ongoing engagement.
- Maintain an in-depth understanding of collections, seasonal launches, product availability, and stock positioning.
- Consistently achieve and exceed individual sales targets, KPI objectives, and boutique performance goals.
- Collaborate closely with colleagues to create a high-performing, supportive, and client-centric team environment.
Boutique Operations
- Manage all cashiering and payment procedures with precision, including transactions, refunds, and daily reconciliation.
- Ensure the boutique floor, fitting rooms, and all client-facing areas are maintained to the highest standards of presentation and luxury retail excellence.
- Support stockroom operations including deliveries, replenishment, inventory management, stock transfers, and reorders.
- Uphold visual merchandising guidelines to ensure the boutique environment remains polished, elegant, and commercially effective.
- Contribute to the smooth and efficient day-to-day running of the boutique through strong organisational discipline and attention to detail.
About You
- Previous experience within a similar role in luxury fashion, premium retail, or a high-touch client service environment is essential.
- Demonstrated success in achieving sales targets while delivering exceptional and personalised customer experiences.
- A genuine passion for luxury fashion, craftsmanship, and premium products.
- Outstanding interpersonal and communication skills with the confidence to engage a discerning international clientele.
- Highly polished, professional, and confident in both presentation and manner.
- Organised, proactive, and detail-oriented with strong commercial awareness.
- Adaptable and flexible, with the ability to thrive in a dynamic and evolving retail environment.
- A collaborative team player with initiative, positivity, and a results-driven mindset.
- Fluent in English; additional languages would be highly advantageous.
What’s on Offer
- Competitive salary of up to £33,000
- Attractive commission structure
- Additional performance-related bonus opportunities
- Uniform provided
- Comprehensive luxury retail benefits package
- Opportunity to represent an internationally renowned luxury fashion house
- Long-term career progression within an esteemed global organisation
- The opportunity to work in one of London’s most prestigious retail destinations
