Sales Associate
Location: Mayfair, London
Salary: £28,000 – £33,000 + Commission
Position: Full-Time
About the Brand
Our client is a globally recognised Italian luxury footwear house distinguished by exceptional craftsmanship, timeless sophistication, and contemporary elegance. Renowned for combining traditional artisanal expertise with modern design, the brand has built an international reputation for creating collections that are both refined and instantly recognisable.
The brand is known for its dedication to superior quality, expert craftsmanship, and the use of luxury materials. Each collection reflects a considered approach to design, balancing elegance, wearability, and modern luxury.
With a strong international presence and boutiques in leading luxury shopping destinations, the business is recognised for offering an exceptional client experience centred on personalised service, attention to detail, and the highest retail standards.
About the Opportunity
An exceptional opportunity has arisen for a polished and service-driven Sales Associate to join a luxury boutique in the heart of Mayfair. This position is suited to an individual with a passion for luxury retail, a strong appreciation for craftsmanship, and a proven ability to cultivate meaningful client relationships while delivering an outstanding customer experience.
Key Responsibilities
- Welcome and engage clients in accordance with the brand’s service standards, ensuring each interaction is warm, professional, and memorable.
- Deliver a bespoke and seamless client journey from initial consultation through to purchase and after-sales support.
- Build and nurture long-term relationships with existing and prospective clients, maintaining regular communication regarding collections, launches, and exclusive services.
- Actively support CRM and clienteling initiatives, ensuring accurate data capture, follow-up activity, and customer engagement in line with company expectations.
- Maintain impeccable boutique presentation standards, ensuring the sales floor reflects the prestige of the brand at all times.
- Support stockroom and operational processes, including inventory management, stock transfers, deliveries, returns, and replenishment.
- Manage payment and treasury procedures accurately, including cash handling, tax-free transactions, refunds, and daily reconciliation.
- Share client feedback, market intelligence, and commercial insights with management to support business growth and performance.
- Consistently contribute to achieving individual and boutique sales objectives while upholding the highest standards of luxury service.
About You
- Previous experience within a luxury retail or premium customer service environment, ideally in footwear, fashion, accessories, or beauty.
- Demonstrated success in delivering exceptional client experiences and achieving sales targets.
- A genuine passion for luxury products, craftsmanship, and personalised service.
- Strong interpersonal and communication skills with the ability to build trust and rapport with a discerning clientele.
- Highly organised with excellent attention to detail and confidence in supporting operational excellence.
- Professional, polished, and confident in presentation and manner.
- Fluent in English; additional languages would be highly advantageous.
- Flexible to work retail hours, including weekends and peak trading periods.
What’s on Offer
- Competitive salary of £28,000 – £33,000
- Attractive commission structure
- Opportunity to join a globally renowned luxury retailer
- Career progression within an esteemed international retail environment
- The chance to work in one of London’s most prestigious shopping destinations
