Operations Manager, Luxury RTW & Accessories
Central London
£60,000 plus bonus and package
Role Overview
The Operations Manager is responsible for leading and optimising all operational aspects of a high-performing, luxury retail environment. Supporting a flagship store with significant annual turnover, this role ensures operational excellence, compliance, and efficiency across all functions, enabling the sales team to deliver an exceptional client experience.
Managing a team of five direct reports, the Operations Manager will act as a strategic partner to the Store Director, driving performance through robust processes, strong leadership, and a detail-oriented approach.
Key Responsibilities
Operational Leadership
- Oversee all day-to-day operational functions within a fast-paced, high-volume retail store
- Ensure seamless coordination between front-of-house and back-of-house activities
- Implement and maintain best-in-class operational standards to support commercial success
- Act as a key member of the leadership team, contributing to overall store strategy and performance
Team Management
- Lead, coach, and develop a team of five operational team members
- Foster a culture of accountability, precision, and continuous improvement
- Conduct regular performance reviews, training, and succession planning
- Ensure team alignment with store objectives and operational KPIs
Stock & Inventory Control
- Maintain accurate inventory management, including stock control, audits, and reporting
- Oversee stockroom organisation, ensuring efficiency and compliance with company standards
- Manage deliveries, transfers, and stock discrepancies with a proactive approach
- Partner closely with merchandising and sales teams to optimise product availability
Compliance & Risk Management
- Ensure full compliance with all company policies, procedures, and legal requirements
- Oversee health & safety standards, ensuring a safe environment for both team and clients
- Manage loss prevention strategies and mitigate operational risks
- Maintain accurate documentation and reporting for audit purposes
Financial & Commercial Support
- Support the Store Director in achieving and exceeding store turnover targets
- Monitor operational costs and identify opportunities for efficiencies
- Contribute to budgeting, forecasting, and performance analysis
- Ensure operational processes support a premium client experience and sales growth
Systems & Process Optimisation
- Drive continuous improvement of operational systems and workflows
- Ensure effective use of retail systems, POS, and reporting tools
- Identify inefficiencies and implement solutions to enhance productivity
- Lead operational projects and initiatives at store level
Key Skills & Experience
- Proven experience in an Operations Manager or similar role within a premium or luxury retail environment
- Strong leadership skills with experience managing and developing teams
- Highly organised with exceptional attention to detail
- Commercially aware, with an understanding of how operations impact sales performance
- Experience managing inventory, stock control, and audits in a high-value environment
- Strong problem-solving skills and the ability to work under pressure
- Excellent communication and stakeholder management skills
- Proficient in retail systems and Microsoft Office
Personal Attributes
- Proactive and solutions-focused mindset
- Calm and composed under pressure in a fast-paced environment
- High level of integrity and accountability
- Passion for delivering operational excellence
- Strong team player with a collaborative approach
