Flagship Store Manager, Central London
£55-£58,000 plus annual bonus & Package
About the Company
Founded as a pioneering digital-first French fashion label, the company has spent over two decades building a reputation rooted in quality, creativity, and thoughtful intention. Its journey has been defined by bold decisions, a people-first approach, and a commitment to doing things differently.
More than just a fashion business, the company represents a collective story shaped by its teams, customers, and community. As it continues to evolve, it is seeking talented individuals who are creative, organised, and agile, and who share a passion for continuous improvement and innovation.
The Role
The business is seeking an experienced Store Manager to lead one of its London locations. Reporting directly to the UK General Manager, this role will play a key part in delivering an exceptional in-store experience while driving team performance and commercial success.
Key Responsibilities
Deliver an Exceptional Customer Experience
- Place the customer at the heart of all in-store activities to ensure outstanding service
- Act as a brand ambassador, leading by example on the shop floor
- Proactively introduce initiatives to enhance and personalise the customer journey
- Build strong, lasting relationships with customers through events and community engagement
- Effectively manage customer feedback and resolve issues to drive loyalty
- Demonstrate a strong understanding of the company’s sustainability commitments
- Collaborate with other store leaders to maximise commercial opportunities and service standards
Lead and Develop Teams
- Identify, recruit, and nurture talent, implementing clear succession planning
- Train and develop management teams to deliver exceptional service standards
- Provide ongoing coaching, feedback, and development opportunities
- Foster a positive, inclusive, and collaborative working environment
- Align teams with head office vision and values
- Promote diversity and inclusion through everyday leadership
Maintain Brand Standards
- Ensure all visual merchandising aligns with brand identity and standards
- Oversee product presentation and in-store experience to inspire customers
- Monitor competitor activity and maintain strong commercial awareness
- Ensure the store environment is maintained to a high standard, including supplier management and store upkeep
Drive Commercial Performance
- Plan and organise store operations to meet customer demand
- Optimise staffing levels to support business needs
- Oversee stock control and inventory management
- Ensure smooth operational processes, including cash handling
- Implement company strategy and ensure adherence to all procedures
- Maintain regular communication with head office across key functions including Marketing, HR, and Legal
Candidate Profile
- Passionate about retail, with a strong commitment to delivering exceptional customer service
- A natural leader who leads from the front and motivates by example
- Experienced in managing and developing large teams
- Strong coaching and people development skills
- Highly organised, proactive, and adaptable
- Energetic, positive, and dynamic approach
