Ecommerce Assistant (Part Time)
Location: North London
Rate: £14 per hour/ £27,500 pro rata
Schedule: 3 days per week
Four Seasons Recruitment are working with a contemporary womenswear brand, who are looking for a highly organised, motivated and personable Ecommerce Assistant to join their growing team in North London.
This is an exciting opportunity to work within a fast-paced contemporary fashion brand, supporting customer experience across e-commerce, digital marketing and day-to-day online operations.
Reporting directly to the Brand Manager, you will play a key role in delivering an exceptional customer journey while supporting the smooth running of the brand’s digital platforms and campaigns.
Key Responsibilities
- Manage daily customer communication across email and social media channels
- Deliver a professional, efficient and luxury-level customer experience aligned with the brand tone of voice
- Handle customer enquiries relating to orders, exchanges, returns, refunds, shipping and product information
- Liaise with warehouse and logistics partners to resolve delivery issues and support e-commerce operations
- Support wholesale customer communication and maintain organised customer records
- Assist with wider operational and administrative tasks across the business
- Manage customer experience and operational platforms including Swap, Signifyd and Rakuten
- Oversee PayPal chargebacks and fraud prevention processes
- Monitor Shopify apps relating to customer experience, affiliate marketing and site performance
About You
- Previous customer service experience within fashion, luxury retail or e-commerce is essential
- Excellent written and verbal communication skills
- Highly organised with strong attention to detail
- Confident multitasking in a fast-paced environment
- Proactive, adaptable and solutions-focused
- Strong understanding of luxury customer expectations and brand presentation
- Familiarity with Shopify, customer service platforms and Microsoft Office
- Experience supporting digital marketing, newsletters or campaign coordination is a plus
