E-Commerce Executive
Location: London
Employment Type: Full-time, permanent
Working Hours: Monday–Friday, 9:30am–6:30pm, with flexibility to work weekends when required
Salary: Competitive, dependent on experience
About the Company
Our client is a leading luxury resale business specialising in the buying and selling of highly sought-after designer handbags, fashion, accessories, and fine jewellery.
With an established presence in London and internationally, the business is experiencing significant growth and continues to expand its footprint within the global luxury fashion market.
This is an exciting opportunity to join a fast-growing, entrepreneurial business at the forefront of luxury resale, working alongside a passionate and ambitious team.
The Role
Our client is seeking a dynamic, organised, and commercially minded E-Commerce Executive to join its operations team in London.
The successful candidate will play a key role in the day-to-day management of online operations, ensuring products are processed, presented, and listed to the highest standards while delivering an exceptional experience for both clients and consignors.
This is a varied, hands-on position suited to someone who thrives in a fast-paced retail environment, has a genuine passion for luxury fashion, and demonstrates excellent attention to detail, initiative, and strong organisational skills.
Key Responsibilities
E-Commerce & Operations
- Accurately onboard incoming products onto the business's inventory and back-office systems.
- Write engaging, detailed, and SEO-optimised product descriptions for online listings.
- Coordinate product processing, photography, and online uploads to meet business deadlines.
- Photograph new arrivals using in-house equipment, maintaining high visual and presentation standards.
- Maintain accurate stock control and inventory records.
- Ensure stockrooms are organised, efficient, and maintained to a high standard.
- Support the presentation and upkeep of the retail environment, ensuring luxury standards are consistently upheld.
- Assist with operational projects, workflow improvements, and initiatives to support business growth.
Client Engagement & Sales
- Build and maintain strong relationships with new and existing clients, delivering a personalised, high-quality service.
- Respond promptly and professionally to enquiries across email, social media, messaging platforms, and online forms.
- Support pricing enquiries and manage communications with consignors.
- Proactively contact prospective consignors to generate opportunities for luxury wardrobe collections and item consignments.
- Assist with in-store appointments and sales activities when required.
- Confidently recommend products, identify sales opportunities, and support upselling across online and in-store channels.
- Represent the brand professionally, ensuring every client interaction reflects its values and commitment to exceptional service.
Candidate Requirements
Essential Skills & Experience
- Previous experience in luxury retail, e-commerce, customer service, or another client-facing environment.
- Excellent written and verbal communication skills.
- Exceptional attention to detail and a commitment to accuracy.
- Strong organisational and time-management skills.
- Ability to manage multiple priorities and work effectively under pressure.
- A proactive, solutions-focused approach, with the confidence to take ownership of tasks.
- Ability to work independently and collaboratively within a team.
- A professional, client-focused approach and a strong understanding of service excellence.
Desirable Skills & Attributes
- A genuine passion for luxury fashion, designer handbags, accessories, and fine jewellery.
- Knowledge of the luxury resale and consignment market.
- A strong eye for styling, product presentation, and visual merchandising.
- Experience using Shopify, ConsignCloud, or similar e-commerce and inventory management platforms.
- Commercial awareness and an ability to recognise opportunities to drive sales.
- A positive, energetic, and adaptable attitude, with the motivation to contribute to a growing business.
What’s on Offer?
- Competitive salary, dependent on experience.
- The opportunity to join a rapidly expanding international luxury resale business.
- Exposure to highly desirable designer products and the luxury fashion market.
- A varied, hands-on role with opportunities to develop e-commerce, operational, and commercial skills.
- The chance to contribute directly to business growth and process improvements.
- A supportive, ambitious team environment with opportunities for career progression.
How to Apply
If you are passionate about luxury fashion, highly organised, commercially aware, and eager to develop your career within a growing luxury retail and e-commerce business, we would love to hear from you.
