Wholesale Account Executive - EMEA & APAC
Location: London
Salary: £38-40,000 per annum (depending on experience)
The Opportunity
Four Seasons Recruitment are working with an exceptional and internationally acclaimed, luxury women’s wear designer, who are looking for a highly organised, proactive and commercially minded Wholesale Account Executive to join their fast-paced and agile Wholesale team, supporting EMEA and APAC markets.
This is a hands-on role responsible for the day-to-day management and operational execution of wholesale business across the regions, working closely with international accounts and internal teams to ensure a seamless customer experience.
About the Role:
Account Management & Administration
- Act as the day-to-day contact for assigned wholesale accounts, providing responsive, professional and client-focused support.
- Manage client requests and ensure timely follow-up on reorders, cancellations, order swaps, returns, special orders and account documentation.
- Maintain clear communication with clients, ensuring outstanding actions are tracked and resolved.
Order & Lifecycle Management
- Manage seasonal wholesale orders from showroom through to shipment, ensuring accurate and timely processing.
- Enter and validate orders, reconcile customer purchase orders against internal records, and verify pricing, commercial terms and delivery windows.
- Process order amendments and issue order confirmations within agreed deadlines.
- Maintain accurate order books, account records and internal systems.
Delivery & Logistics Coordination
- Monitor orders and shipments against agreed delivery windows, proactively identifying potential delays or issues.
- Work closely with Logistics, warehouse teams and clients to resolve shipping blocks, missing documentation, short shipments, delivery discrepancies, cancellations and returns.
- Provide clear and timely updates to clients and internal stakeholders to ensure issues are resolved efficiently.
Invoicing, Credit Control & Payment Follow-up
- Partner with Finance to monitor invoices, pro formas, credit notes, deductions and outstanding account balances.
- Support account reconciliations and investigate payment discrepancies.
- Escalate payment risks and unresolved issues promptly.
In-Season Trading & Account Support
- Collect and monitor sell-through and stock data to support account performance and trading decisions.
- Identify potential reorder and stock-swap opportunities.
- Coordinate returns to vendor (RTVs), special orders, consignment activity, markdowns and end-of-season returns, where applicable.
Reporting & Operational Controls
- Prepare and maintain accurate weekly reports covering sales, open orders, shipments, cancellations, returns, sell-through and receivables.
- Identify and flag delivery, payment and account risks at an early stage.
- Keep internal trackers, reporting tools and systems accurate and up to date.
Showroom & Market Support
- Support seasonal showroom and selling campaigns, including client scheduling, appointment coordination, order preparation, line sheets and order capture.
- Assist with post-market follow-up, ensuring all orders are reviewed, confirmed and communicated within agreed deadlines.
Systems & Account Set-up
- Maintain accurate client master data, pricing, shipping details, contact information and commercial terms across JOOR, Zedonk and internal trackers.
- Support new account onboarding and ensure all necessary operational and system set-up is completed accurately.
About You:
- At least two years' experience in wholesale, sales administration or account management within luxury or premium fashion. Exposure to international accounts is preferred.
- Exceptional organisational skills, accuracy and follow-through, with the ability to manage multiple accounts and competing deadlines effectively.
- Strong numerical skills and confidence working with sales, sell-through, order and receivables data. Advanced proficiency in Excel is essential.
- A proactive, solutions-oriented mindset, with the confidence to manage sensitive operational issues and payment conversations professionally.
- The ability to take responsibility for tasks and issues from initial enquiry through to resolution in a fast-paced, seasonal environment.
