Luxury Host – Temporary - London
£14.25 per hour (excluding holiday pay)
London
Temporary, ASAP Start
The Role
As a Luxury Host, you will be responsible for creating a warm, welcoming and seamless experience for every customer entering a prestigious retail environment. You will act as the first point of contact, ensuring visitors receive attentive, professional service that reflects the brand's values.
- Welcome customers warmly and professionally, creating an exceptional first impression.
- Act as the first point of contact for customers, offering assistance and directing them to the appropriate departments or team members.
- Manage customer flow across the store, ensuring visitors receive timely and attentive service.
- Support queue management during busy trading periods, launches, events and peak hours.
- Coordinate customer appointments and communicate effectively with sales associates to ensure a seamless experience.
- Identify customer needs and ensure they are connected with the appropriate sales associate or specialist.
- Maintain a polished and professional presence at the store entrance, reception or designated welcome area.
- Provide clear information about store services, collections, appointments and customer facilities.
- Assist with customer enquiries, ensuring all interactions are handled courteously and efficiently.
- Support the wider team with special events, VIP visits and other in-store activities where required.
- Maintain excellent presentation standards across the entrance and customer-facing areas.
- Represent prestigious luxury brands with confidence, discretion and a strong understanding of elevated customer service.
About You
- Previous experience in luxury retail, hospitality, front of house or a customer-facing role is essential.
- Experience within a premium or luxury brand environment is highly desirable.
- A natural ability to welcome, engage and communicate confidently with a diverse range of customers.
- Excellent interpersonal skills and a polished, professional manner.
- Strong organisational skills and the ability to manage customer flow during busy periods.
- Confident handling enquiries and adapting your approach to different customer needs.
- A proactive, approachable and service-driven attitude.
- Impeccable personal presentation and an understanding of luxury service standards.
- Reliable, punctual and comfortable working as part of a high-performing team.
- Flexible and available to work across weekdays, weekends and peak trading periods.
- London-based or able to travel easily across London.
