HEAD OF OPERATIONS
Salary: £70,000 - £75,000 per annum (depending on experience)
Location: London
We are exclusively recruiting for a growing, founder-led fashion brand operating across DTC, wholesale and international markets. As the business continues to scale, we are looking for an experienced, commercially minded Head of Operations to take ownership of the operational function and help build the infrastructure needed to support the brands next stage of growth.
The Role
This is a senior, hands-on role for someone who combines strong financial and commercial acumen with exceptional operational execution.
You will take responsibility for the brands end-to-end operations, spanning inventory, supply chain, warehousing, logistics, wholesale operations and international fulfilment. Working closely with Finance, Production, Wholesale and Brand & Growth, you will ensure that stock, cash, costs and operational commitments are managed effectively across the business.
A key priority will be bringing greater visibility, discipline and control to working capital, inventory investment and operational expenditure as the wholesale and international businesses expand.
Key Responsibilities
Financial & Commercial Operations
- Partner with Finance on cash-flow planning, purchasing commitments, budgets, forecasting and stock investment.
- Maintain clear visibility of wholesale orders, production commitments, supplier payment schedules, delivery dates and expected customer receipts.
- Anticipate working-capital requirements and identify potential cash-flow pressures as the business grows.
- Work with Finance and Production to assess purchasing and intake plans before significant stock commitments are made.
- Monitor inventory investment and understand where cash is tied up across stock, channels and markets.
- Understand the P&L and the financial implications of operational decisions.
- Monitor operational expenditure, including freight, warehousing, fulfilment, duties and returns.
- Identify opportunities to improve efficiency, stock turn, cost control and overall profitability.
Inventory & Stock Management
- Own inventory management and stock accuracy across all sales channels and locations.
- Maintain a clear, reliable view of stock across DTC, wholesale and marketplaces.
- Oversee stock allocation and transfers between channels, warehouses and international markets.
- Work with Brand & Growth, E-commerce and Wholesale to position inventory in line with demand and commercial priorities.
- Coordinate closely with Production to track incoming stock, delivery schedules and expected availability.
- Identify and resolve stock discrepancies, excess inventory and wider inventory-management issues.
Warehousing, Logistics & International Operations
- Own relationships with third party logistics (3PL) partners.
- Oversee inbound stock, inventory accuracy, fulfilment, returns and transfers between locations.
- Monitor warehouse performance, service levels and operating costs.
- Manage freight and logistics from factories to warehouses and wholesale customers.
- Ensure inventory is positioned appropriately across the UK and internationally to support demand and minimise unnecessary costs.
- Own the operational relationship with Global-e and support the smooth running of international order fulfilment.
- Partner with E-commerce and Finance to manage international shipping, duties, returns and operational challenges.
Wholesale Operations
- Own the operational processes supporting the brands growing wholesale business.
- Work closely with Wholesale, Production and Finance to manage order books, stock allocations, delivery schedules and customer requirements.
- Ensure wholesale orders are fulfilled accurately, efficiently and on time.
- Oversee retailer operational requirements, including shipping documentation, delivery specifications and customer portals.
- Ensure wholesale commitments are accurately reflected in inventory planning, purchasing decisions and cash-flow forecasts.
Production & Supply Chain
- Work closely with Production to manage critical paths, production milestones, delivery dates and stock intake planning.
- Maintain a strong understanding of production lead times, minimum order quantities (MOQs), costing and supplier constraints.
- Ensure a clear, coordinated flow from production completion through freight, warehouse intake and final stock availability.
- Identify potential supply-chain delays or risks early and proactively drive solutions.
About You
- Significant experience in fashion operations, ideally within a growing luxury or premium brand.
- A strong understanding of both wholesale and DTC business models.
- Excellent financial and commercial awareness, including cash flow, P&L, budgeting, forecasting and inventory investment.
- Proven experience managing inventory, supply chains and third-party logistics providers.
- Experience overseeing international logistics and, ideally, UK and international warehousing operations.
- A good understanding of fashion production, supplier relationships and production critical paths.
- Confidence working cross-functionally with Finance, Production, Wholesale and E-commerce teams.
- Experience with international e-commerce operations
- Experience working in an entrepreneurial, founder-led or high-growth environment.
- Strong analytical, organisational and problem-solving skills, with excellent attention to detail.
- A practical, solutions-focused approach and the ability to balance strategic thinking with hands-on execution.
