Client Advisor New York - Luxury
Up to $78,000 + Bonus
Madison Avenue, New York
Permanent
The Role
An exciting opportunity has arisen for an experienced Client Advisor to join a luxury fashion brand at its Madison Avenue location in New York.
The Client Advisor will play a key role in delivering an exceptional and highly personalised customer experience, building strong and lasting relationships with clients and supporting the continued growth of the store.
The successful candidate will have a strong understanding of luxury retail and clienteling, with the ability to provide thoughtful styling and product advice tailored to each customer. The role will also involve actively developing a client book, driving sales and supporting the wider store team in maintaining the highest standards of service and presentation.
Key Responsibilities
- Deliver a premium, personalised customer experience to every client.
- Build and maintain long-term relationships with new and existing customers.
- Develop and manage a strong client book through proactive clienteling and follow-up.
- Drive sales by understanding customer needs and providing knowledgeable product and styling advice.
- Support the development of new and existing high-value client relationships.
- Achieve and exceed individual and store sales targets.
- Maintain strong product knowledge and communicate the brand's collections, craftsmanship and values confidently.
- Support personal shopping appointments and provide a highly tailored service to clients.
- Follow up with clients regarding new collections, product launches, appointments and relevant store events.
- Maintain high standards of visual presentation, organisation and cleanliness on the sales floor.
- Process transactions accurately and follow all relevant store procedures.
- Support stock management and other day-to-day operational requirements when required.
- Work collaboratively with the Store Manager and wider team to maximise sales and deliver an exceptional client experience.
About You
- Previous experience as a Client Advisor, Sales Associate or similar role within luxury fashion or premium retail.
- Proven experience in clienteling and building long-term customer relationships.
- A strong passion for fashion, product and styling.
- Excellent customer service and communication skills.
- Confident engaging with a luxury clientele and delivering a highly personalised shopping experience.
- Commercially driven, with a proven ability to achieve and exceed sales targets.
- Strong personal presentation and attention to detail.
- Proactive and confident in developing new business and maintaining an existing client book.
- Highly organised with the ability to manage multiple clients and priorities effectively.
- A genuine team player who is comfortable working in a fast-paced luxury retail environment.
- Flexible to work full-time on-site, including weekends and occasional evenings for events.
