Flagship Boutique Manager – Luxury Footwear
Mayfair, London
Up to £60,000 + commission & bonus
About the Brand
Our client is an internationally recognised luxury footwear brand, renowned for its exceptional Italian craftsmanship, timeless design, and commitment to delivering an outstanding client experience. Their prestigious Mayfair flagship boutique represents the very best of luxury retail.
Key Responsibilities
- Lead and motivate the boutique team to achieve sales targets and deliver exceptional customer service.
- Build long-term client relationships and drive CRM and clientelling initiatives.
- Develop commercial action plans and monitor boutique performance.
- Recruit, coach, and develop team members through regular training and performance reviews.
- Oversee stock management, deliveries, inventories, and online orders.
- Manage staff rotas, boutique expenses, and daily operations.
- Ensure company policies, operational procedures, and luxury service standards are consistently maintained.
- Monitor competitor activity and identify opportunities to grow the business.
Required Skills & Experience
- Previous experience managing a luxury retail boutique or flagship store.
- Strong commercial awareness with a proven track record of achieving sales targets.
- Experience leading, coaching, and developing high-performing teams.
- Excellent clientelling and relationship-building skills.
- Strong organisational, communication, and leadership abilities.
- Experience using CRM systems and managing boutique operations.
- Passion for luxury retail and delivering exceptional customer experiences.
