Senior Brand Ambassador – Luxury Fine Jewellery Maison
New York, USA
Up to $84,000 based on experience + bonus
About the Brand
Our client is an internationally renowned luxury fine jewellery maison, celebrated for its exceptional expertise in diamonds and exquisite craftsmanship. With a prestigious flagship boutique in New York and a global reputation for creating some of the world's most extraordinary diamond jewellery, the brand offers clients an unrivalled luxury experience through its distinctive diamond-first approach.
The Role
Our client is seeking an experienced Senior Brand Ambassador to join their flagship New York boutique on a full-time, permanent basis. This is an exciting opportunity for a commercially driven luxury retail professional to play a key role in driving sales performance across all categories, with a particular focus on High Jewellery.
As a senior member of the boutique team, you will cultivate lasting relationships with existing and prospective clients, delivering exceptional service while acting as a trusted luxury advisor. You'll lead by example throughout the client journey, mentor fellow Brand Ambassadors, and share your expertise through coaching and engaging product presentations. Working closely with the Store Director and wider retail team, you'll contribute to the continued success of the boutique while championing the Maison's values of craftsmanship, storytelling and exceptional client experience.
Key Responsibilities
- Drive sales across all product categories, with a particular focus on High Jewellery and VIP clientele.
- Deliver exceptional client experiences through expert product knowledge, personalised consultations and luxury storytelling.
- Build and nurture long-term relationships with existing clients while proactively developing new High Jewellery business.
- Mentor and support Brand Ambassadors by sharing best practice, product knowledge and selling techniques.
- Deliver engaging presentations showcasing the brand's heritage, craftsmanship, diamonds and collections.
- Collaborate with colleagues across boutiques and Head Office to ensure a seamless and consistent client experience.
- Maintain accurate client records using CRM systems to support client development and repeat business.
- Uphold the highest standards of boutique security while identifying opportunities to expand the client base through networking and relationship building.
Required Skills & Experience
- Proven success within luxury retail, ideally in fine jewellery, watches or other high-value luxury products.
- Demonstrated experience achieving sales targets and developing High Jewellery and VIP client relationships.
- Excellent communication, presentation and storytelling skills.
- Strong knowledge of luxury jewellery; GIA certification would be advantageous.
- Commercially minded with excellent negotiation and relationship-building abilities.
- Previous experience mentoring or coaching colleagues within a luxury retail environment.
- Fluent English is essential. Additional language skills in Chinese or European languages (such as Russian, Italian, Spanish or French) would be highly desirable.
- Proficient in Microsoft Office, CRM systems and luxury retail POS platforms.
