Luxury Sales Associate

Mayfair, London

Up to £55,000 OTE per annum + excellent benefits

Since the 1970s, our client has built a reputation for exceptional craftsmanship, individuality, and innovative design. With a strong heritage in artisan luxury, the brand continues to deliver distinctive pieces that attract an international clientele.

An exciting opportunity has arisen for a Sales Associate to join the boutique team in Mayfair. In this role, you will be instrumental in delivering a truly exceptional client experience while driving sales performance. You will work collaboratively within a close-knit team, supporting bespoke orders, managing client relationships, and upholding the brand’s prestigious standards.

The Role

As a Sales Associate, you will be responsible for driving sales and cultivating long-term client relationships through exceptional service and product expertise.

Key responsibilities include:

• Driving boutique sales performance while consistently achieving individual targets

• Delivering outstanding customer service and after-sales support

• Building and maintaining strong relationships with clients, including VIPs and high-profile customers

• Acting as a brand ambassador, promoting the brand’s heritage, culture, and values at all times

• Managing and hosting private appointments and personalised shopping experiences

• Supporting bespoke orders, repairs, and client requests from initiation to completion

• Processing transactions accurately through POS systems and maintaining CRM records

• Maintaining the visual standards and overall presentation of the boutique

• Supporting inventory accuracy through stock checks and cycle counts

• Collaborating with colleagues and management to ensure operational excellence and compliance with retail procedures

• Demonstrating professionalism, integrity, and enthusiasm in a team-driven environment

About You

The ideal candidate will bring passion for luxury retail alongside strong interpersonal and sales skills.

You will demonstrate:

• A goal-driven mindset with a strong work ethic

• Previous experience in luxury retail or a premium client-facing environment (minimum 2 years preferred)

• Strong knowledge of the luxury market and confidence working with high price points

• Excellent interpersonal and communication skills

• A consistent and stable employment history

• High levels of integrity and discretion when working with sensitive client information

• The ability to build lasting client relationships and deliver personalised service

• A collaborative team mindset with a willingness to support colleagues

• The ability to perform under pressure while maintaining exceptional standards

• A creative and open-minded approach to client engagement

• Proficiency in POS systems and CRM tools

• Flexibility to work evenings, weekends, and holidays when required

• Additional language skills are advantageous

The Package

• Up to £55,000 OTE per annum

• Competitive basic salary plus attractive commission structure

• Excellent benefits package

• Opportunity to work with a prestigious luxury brand in the heart of Mayfair