Operations Manager

  • £40k - 50k per year + Benefits
  • London, Greater London, England

As Operations Manager you will support the Sales team in the day-to-day running of the business, helping to ensure smooth operation of the company.

Our client focuses on excellent design, faultless product and immaculate customer service. This is a crucial role within a growing business and will require meticulous organisation, strong administration skills and excellent self-direction.

You will be expected to carry out your responsibilities to a high level of competency and diligence, and will need to be comfortable working on numerous tasks/projects to manage your workload.

Key Responsibilities:

  • Directly supporting the Sales team in all aspects of Operations
  • Presenting friendly, confident and organised service
  • Specifically focused on managing orders from the point of sale, through production timelines and ensuring smooth delivery to clients
  • Building the company’s customer retention through excellent relationships and exceptional customer service
  • Constantly liaising with the Asia office, supervising the Operations Manager and ensuring that operation runs smoothly


Sales Support:

  • Supporting Sales team from enquiry to invoicing
  • Communicating effectively between clients and the design/production team, working closely with all parties to ensure timelines are met and orders are fulfilled on a daily basis
  • Dealing with client enquiries in a timely and professional manner
  • Providing Sales staff with shipping quotes as needed
  • Providing excellent aftersales care and complaint management by following up with clients and offering solutions where needed


Operations Responsibilities:

  • Main point of contact for the warehouses in both New York and London
  • Helping to streamline the warehouse processes and costs as required
  • Monitoring inventory levels and processing inventory orders as needed
  • Managing Deliveries/Shipping to ensure a prompt and efficient delivery process, minimising issues and damage in transit. Streamlining and improving the delivery process where gaps or issues occur
  • Overseeing inventory management software and understanding where the Company’s inventory is located (New York, London, Asia)
  • Ensuring correct information on production software for smooth ordering, quotes, tasks and production timeline
  • Constantly liaising with the production team in Asia on a daily basis and developing excellent team relationships
  • Working with the Operations Manager in Asia to ensure the correct procedures are followed and shipping containers are well loaded and organised with the necessary accurate paperwork
Malcolm Costello Managing Director

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Four Seasons Recruitment
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