Luxury Retail Store Manager
Location: Bicester
Employment Type: Full-Time, Permanent
About the Role;
We are seeking an experienced and driven Store Manager to lead a high-performing team in a Luxury retail environment. This role requires a strong commercial and strategic mindset, excellent people leadership skills, and a “lead by example” approach to deliver an exceptional customer experience. The ideal candidate will be able to develop action plans to achieve targets, increase sales, and improve store profitability.
Key Responsibilities;
- Ensure an impeccable and engaging Client Experience, fostering customer loyalty
- Handle any potential complaint with professionalism and efficiency.
- Have a thorough knowledge of how store management works, its results, clients, sales floor coverage needs, VM standards, and product.
- Receive sales targets and turn them into specific goals for each member of the Team.
- Promote a client-centric culture, ensuring Clientelling strategies are implemented in line with the Company strategy.
- Guide and monitor Team performances on CRM activities on a regular basis, sharing best practices to nurture a long-term relationship with both new and existing customers.
- Facilitate sales processes by assisting Client Advisors on the sales floor, providing them with support and guidance.
- Share insights about market trends, competitors as well as client feedback with the Head Office.
- Oversee the Store general condition and image, ensuring compliance with Company standards in terms of display, lighting, and internal and external maintenance (i.e., signage and window displays).
- Ensure flawless visual merchandising display both in-store and in the shop windows, in accordance with VM guidelines.
- Cooperate with the Buying Team in monitoring product performances, report any possible stock-out of bestsellers, and suggest strategic replenishments based on customer feedback.
Skills & Experience Required;
- Experience in a store management role within luxury retail
- Excellent leadership and team management skills, with the ability to motivate, coach and develop a diverse team.
- Strong sales and customer service orientation, with the ability to build and maintain customer relationships.
- Ability to analyse data, with a proven track record of achieving targets and driving KPIs.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Excellent communication and interpersonal skills, with the ability to communicate effectively with employees, customers, and stakeholders.
- Excellent mentoring and coaching skills
- Professional, confident, and results-driven approach
Salary & Benefits;
Up to £65,000 per annum based on experience
Permanent, full-time position
