About KOOKAÏ
KOOKAÏ is an Australian-owned women’s fashion label known for its confident, feminine and modern aesthetic. Designed exclusively from the Melbourne Head Office, the brand specialises in high-quality, fashion-forward pieces at accessible price points, delivered through its global boutiques and online platforms. KOOKAÏ is committed to ethical production, empowering women through style, and operating with passion, innovation, integrity, evolution and teamwork at the core of everything it does.
The Role
We are seeking a Senior Sales Assistant to join our London store, supporting the Store Manager and Assistant Manager in delivering exceptional customer experiences and achieving sales targets. In this role, you will act as a team leader when required, ensuring the store maintains high standards in service, visual merchandising, and operations.
Key Responsibilities
- Co-lead and motivate the team to achieve sales targets, KPIs, and operational excellence.
- Deliver exceptional customer service and uphold KOOKAÏ’s Sequence of Service standards.
- Act as a team leader in the absence of the Store Manager and Assistant Manager.
- Support recruitment, onboarding, training, and development of store staff.
- Assist in stock management, visual merchandising, and overall store presentation to maximise sales.
- Maintain operational standards including OH&S, loss prevention, and compliance with company policies.
- Drive team engagement through coaching, performance feedback, and daily briefings.
- Support store administration, reporting, and communication with the Retail Support Office.
Essential Skills & Requirements
- Experience working within a retail store (fashion retail preferred)
- Previous supervisory responsibilities preferred
- Ability to undertake supervisory responsibilities
- Effective communication and interpersonal skills
- Knowledge of sales budgets
- Demonstrated ability to follow visual merchandising principles and store maintenance requirements
- Organisational skills
- Time management skills
- Team and customer focused
- Enthusiastic, ‘can do’ approach to work
