Online Customer Service Manager

£26k - 28k per year + bonus
  1. Permanent
  2. Rest of UK
  3. Marketing/PR
  4. £20,000 - £29,999
EK077400

Dynamic Customer Service Manager role with a luxury multi-brand retailer in Hungerford. Salary up to £28k plus bonus, generous employee discount and a great office culture. You will oversee the customer service team and be responsible for managing and mentoring four direct reports.

The Company:

  • Multi-brand luxury company present within key UK retailers
  • Small, passionate, knowledgeable and dedicated team
  • Well-established and award winning business

The Role:

  • Ensure client enquiries are handled through a solution-oriented customer service strategy
  • Monitor and report matters regarding quality control to appropriate departments
  • Handle escalated complaints
  • Conduct regular 121’s with team members
  • Mentor and train the team

The Candidate:

  • Experience working in a head office customer care role within a retail or fashion business
  • Excellent leader and motivator for the team
  • Positive energy
  • Passionate about delivering luxury customer service to the highest standards 
  • CRM experience
  • Proven experience elevating performance within the team and increasing overall sales 

The Package:

  • Salary up to £28k
  • Bonus
  • Generous employee discount

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Eva Konca our consultant managing the role
Author: Eva Konca
020 8237 8900

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