Head of Customer Care - Luxury Fashion Brand - West London

£40000 - £55000 per annum
  1. Permanent
  2. London
  3. Other, E-Commerce
  4. £50,000 - £59,999
TP0764255

Head of Customer Care role with a luxury brand in a fashion forward and dynamic Head Office in West London. You will overlook the customer service for wholesale, retail and ecommerce.

This is an exciting challenge as you will be responsible for managing and mentoring a team of direct reports, while elevating customer service standards across the business.

The Role:

  • Ensure client enquiries are handled through a solution oriented customer service strategy
  • Monitor and report matters regarding quality control to appropriate departments
  • Provide support to customers throughout entire shopping experience (including online experience, product information, checkout, payment options to delivery)
  • Proven experience in implementing new processes and/or change management

The Candidate:

  • 5+ years of experience working at a customer service desk a must (preferably overseeing wholesale, retail and ecommerce)
  • Luxury / premium fashion experience desirable
  • French language skills (written and verbal) a big plus!

The Package:

  • Salary up to £55k
  • Generous employee discount
  • Fashion forward and dynamic head office work environment

Due to the high volume of applications only shortlisted candidates will be contacted.

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