Head of Customer Care - Luxury Fashion Brand - West London
Head of Customer Care role with a luxury brand in a fashion forward and dynamic Head Office in West London. You will overlook the customer service for wholesale, retail and ecommerce.
This is an exciting challenge as you will be responsible for managing and mentoring a team of direct reports, while elevating customer service standards across the business.
- Ensure client enquiries are handled through a solution oriented customer service strategy
- Monitor and report matters regarding quality control to appropriate departments
- Provide support to customers throughout entire shopping experience (including online experience, product information, checkout, payment options to delivery)
- Proven experience in implementing new processes and/or change management
- 5+ years of experience working at a customer service desk a must (preferably overseeing wholesale, retail and ecommerce)
- Luxury / premium fashion experience desirable
- French language skills (written and verbal) a big plus!
- Salary up to £55k
- Generous employee discount
- Fashion forward and dynamic head office work environment
Due to the high volume of applications only shortlisted candidates will be contacted.
£38000 - £45000 per annum + BONUS
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