We are looking for a full time CRM Specialist to join a menswear flagship store based on prestigious Savile Row in London. This is the perfect opportunity for someone who knows how to deliver second to none customer service, who has a keen interest in luxury fashion.

This is your chance to develop a career with one of the most famous brands in the world!

The Role:

• Welcome every client and provide the best client experience over the phone and through written medias
• Advise clients across the brand and all product categories
• Engage with clients to develop long-term relationships, leveraging different clientele tools, in order to foster brand loyalty
• Perform as a team player; participate in all activities contributing to the overall objectives of the client service
• Become a product expert and represent the brand

The Ideal Candidate:

• Commercial awareness of the luxury market
• Grooming to reflect a luxury brand at all times
• Good IT skills and experience
• Experience with CRM platforms, for example Salesforce
• Attention to detail
• Good communication skills
• Strong customer service skills
• Team player!
• Second language advantageous
• Good analytical skills

The Package:

• Annual salary between £20,000-£28,000

Successful candidates will be contacted about this role and similar roles.

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