Fine Jewellery - VIP Sales Manager - Harrods

£45000 - £55000 per annum + commission + yearly bonus
  1. Permanent
  2. London
  3. Retail Sales
  4. £50,000 - £59,999
ASM126543

My client is one of the most iconic fine jewellery houses world wide. They are seeking a VIP Sales Manager to drive sales with clientele and manage a small and successful concession within the renowned department store Harrods.

The Role:

  • Deliver exceptional sales performance
  • Implement and manage the GSD's directive on maximising the brands visibility and presence with clients and footfall
  • Create and implement individual and store sales plan to drive and realise sales objectives, produce sales reports and communicate these to the GSD
  • Think tactically and strategically to implement the retail business plan as directed
  • Monitor individual and store KPI's to ensure excellent productivity and performance metrics and optimise any opportunities within the department trading platform
  • Define customer service standards to increase sales performance, maximise market share, and offer a consistent luxury customer experience
  • Help develop and maximise the team to ensure a top functioning business unit
  • Lead, motivate and inspire the team and promote a positive work environment to ensure the team is maximising opportunities and increasing sales
  • Regularly listen to and solicit feedback, encourage dialogue and support new ideas to inspire team creativity
  • Be a Brand Ambassador at all times
  • Maintain the highest in-store standards including merchandising, visual display and security
  • Liaise with the CRM team on all client communications, written and verbal, ensuring appropriate tone and content

The Candidate:

  • Ability to accelerate the concession to meet sales expectations and help GSD
  • to further strengthen the relationship with department store management and most importantly to keep building relations with the Private Service Suite
  • Proven and visible track record of driving store sales to achieve monthly, quarterly and annual sales plans
  • Justified competency in identifying and developing new opportunities to grow customer base and increase loyalty, while ensuring brand awareness
  • Be a keen net worker
  • Proven team and individual leadership skills
  • Demonstrated capability to identify, acquire and develop high-performing team members
  • Exceptional retail experience in delivering a meticulous client and selling experience in a luxury retail environment
  • Ability to convert browsers into clients and the strong ability to inspire trust, integrity and professionalism with clients
  • Exceptional communication and interpersonal skills and being able to perform under pressure
  • Being able to keep clear sight of goals, targets and the strategic agenda bestowed upon the
  • concession manager by the GSD
  • Past professional experience in running all day to day retail operations for a retail business unit
  • Proficiency with Microsoft Office software (Word, Excel, Outlook, Point of Sales (POS) system)
  • Flexibility to work non-traditional hours, including days, evenings, weekends and holidays
  • Confirmed ability and desire to work in a fast-paced, changing environment

The Package:

  • Salary up to £55,000 depending on experience
  • Excellent company benefits
  • Commission on personal sales
  • Yearly bonus scheme

Due to the high volume of applications only shortlisted candidates will be contacted.

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