Ecommerce Customer Experience Manager - Luxury Homeware

£32000 - £38000 per annum
  1. Permanent
  2. London
  3. E-Commerce
  4. £30,000 - £39,999
TP076425

Lucrative Ecommerce Customer Experience Manager role with a growing luxury homeware brand. You will manage and lead the customer experience team across their omni-channel retail platform. You will work independently and with cross-functional business partners.

Exciting chance to join a brand during this period of growth!

The Role:

  • Manage and develop the customer experience team
  • Ensure team is highly engaged with the brand and is always up to date with product knowledge
  • Point of contact for the escalation of all customer order issues
  • Initiate incentives and build on ideas to reward the team and grow overall sales

The Candidate:

  • 2 - 3 years of ecommerce customer service managerial experience
  • Knowledge of the luxury home-ware sector an asset
  • Proven ability to manage team performance and drive sales results
  • Experience using systems Magento or Shopify are beneficial

The Package:

  • Salary up to £38,000
  • Lucrative bonus with stock options
  • Fitness First gym membership subsidised
  • Generous employee discount
  • Open concept office with a fun and dynamic work environment

Due to the high volume of applications only shortlisted candidates will be contacted.

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our consultant managing the role
Author: Eva Konca
020 8237 8900

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