Customer Service Supervisor (Head Office Based)

£25k - 35k per year
  1. Freelance/Contract
  2. London
  3. Head Office
  4. £30,000 - £39,999

My client, a luxury womenswear brand is looking for a Customer Care Supervisor to join their team on a 12 month MAT Cover. The right candidate will be proactive and able to work as part of a team and individually.  

The Role:

•             Be point of contact for all client enquires via phone and email, providing solutions in line with the company policy.

•             Record and log all interaction with candidates in a timely manner.

•             Responsible for creating a best practice for the Customer Service department alongside management.

•             Provide outstanding customer service.

•             Assisting with the company’s social media content, creating newsletters and blogs.

•             Accurately logging returns into software using meticulous detail.

•             Assisting with other business functions when necessary.

The Candidate:

•             Experience working in a luxury Customer Care environment at either Supervisor or Manager level.

•             Excellent verbal and written English.

•             Experienced using Excel, Office Software and Social Media applications.

•             Problem solver.

The Package:

•             Salary up to £35,000 dependent on experience.

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Paul Vincent-Fernie our consultant managing the role