Customer Service Manager - Luxury

£28000 - £30000 per annum + Benefits + Excellent Comission
KM55534
This vacancy has now expired

Customer Sales and Service Manager wanted to join the vibrant team within Head Office team of this luxury gifts company based in West London. The successful candidate will coach and lead the Online Customer Service Team to ensure customers receive an exceptional and personal level of customer service.

The Role:

  • Proven track record of managing team KPIs as well as ensuring targets are met
  • Providing coaching and training to your team members and optimising performance
  • Dealing with escalated complaints and investigating and solving complex and long-standing issues
  • Compiling reports to outline the customer service channels operations
  • Management of client base and proactively following up and converting new business

The Candidate:

  • Previous customer service experience working within a luxury environment
  • Ability to lead, motivate and develop a team is essential
  • Experience of working towards and monitoring team KPIs
  • Be able to build relationships with clients

The Package:

  • Salary between £28,000 - £30,000 (dependent on experience)
  • Commission and excellent benefits!

Please email your CV to kayla.mayston@fsrl.co.uk today to apply.

Due to the large volume of applicants, only successful candidates will be contacted.

Connect with us. Follow us on Twitter @FSRLUK, LinkedIn or Facebook to hear about our other roles and more!

Eva Konca our consultant managing the role
Author: Eva Konca
020 8237 8900

Latest jobs

Salary

£48000 - £55000 per annum

Options: Permanent
Location

City of London, London

Description

Incredible Manager of Personal Shopping opportunity with a leading luxury brand. A varied role where you will oversee elevated service for all customers

Salary

£38000 - £45000 per annum

Options: Permanent
Location

London

Description

A Marketing and Eommerce Manager role with exposure to PR. Join this collaborative and friendly team who are well positioned in the fashion world

Salary

£8.50 - £9 per hour

Options: Temporary
Location

London

Description

Love shoes? This iconic brand is looking for temporary staff for their London boutique. Retail experience a must!

Salary

£8.50 - £9 per hour

Options: Temporary
Location

London

Description

Passionate about children's fashion? We are currently seeking temporary Sales Assistants to support luxury childrenswear concessions and boutiques in London

Salary

£23000 - £25000 per annum + Bonus

Options: Permanent
Location

London

Description

Is your current Stock Controller role lacking career progression opportunities? Would you like more responsibility and join a beautiful boutique environment?

Salary

£8.50 - £9 per hour

Options: Temporary
Location

London

Description

Full time retail job with a luxury jewellery brand. Retail experience not essential as long as you have a positive and professional attitude!