Customer Service Manager - Luxury Fashion Brand

Up to £30000 per annum
  1. Permanent
  2. London
  3. Other, E-Commerce
  4. £30,000 - £39,999
TP076486

Customer Service Manager for luxury fashion brand in West London. The role will overlook the customer service for wholesale, retail and ecommerce. You will be responsible for managing and mentoring a direct report and expected to elevate company customer service standards, while helping to grow the business.

Solid remuneration package - keep reading!

The Role:

  • Ensure client enquiries are handled through a solution oriented customer service strategy
  • Monitor and report matters regarding quality control to appropriate departments
  • Provide support to customers throughout entire shopping experience (including online experience, product information, checkout, payment options to delivery)

The Candidate:

  • Excellent leader and motivator for the team
  • Passionate about delivering luxury customer service to the highest standards
  • Proven experience elevating performance within the team and increasing overall sales

The Package:

  • Salary up to £30k
  • Generous employee discount
  • Fashion forward and dynamic head office work environment

Due to the high volume of applications only shortlisted candidates will be contacted.

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