Customer Service Assistant - Luxury Company

£22000 - £25000 per annum
  1. Permanent
  2. London
  3. Other
  4. £20,000 - £29,999
KM07518

Customer Service Assistant needed to join the Head Office team of this luxury watch and repairs company, based in Central London. The ideal candidate is a driven, engaging and tenacious individual looking to further advance their career in customer service, while working in a vibrant team!

The Role:

  • Ensure the highest level of customer service delivered to both customers and partners via all communication channels - telephone, live chat, web and email
  • Provide expert product and service information to customers when necessary
  • Work with partner services and operations teams to resolve any order discrepancies
  • Process all web returns in a timely manner
  • This is a key position to support the growth of the business and increase customer loyalty by driving excellence in customer service

The Candidate:

  • You will have at least 1 years customer service experience in a luxury brand
  • You will be organised, efficient and professional and have a strong work ethic
  • Excellent computer literacy skills
  • You have excellent written and spoken English
  • You will be passionate about the luxury industry and delivering exceptional customer service
  • You will be flexible, upbeat, engaging and cooperative and work well within a team

The Package:

  • Salary up to £25,000

Please email your CV to kayla.mayston@fsrl.co.uk today to apply.

Due to the high volume of applicants only shortlisted candidates will be contacted.

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our consultant managing the role
Author: Eva Konca
020 8237 8900

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