Are you a recent graduate looking for the next step in your career? This internationally known jewellery brand has a huge presence in America and Asia. They are now are looking for a Customer Care Assistant to join their growing customer care team in London.
The Role:
Ensure the highest level of customer service delivered to both customers and partners via all communication channels - telephone, live chat, web and email
Provide expert product and service information to customers when necessary
Work with partner services and operations teams to resolve any order discrepancies
Process all web returns in a timely manor
This is a key position to support the growth of the business and increase customer loyalty by driving excellence in customer service
The Candidate:
Previous experience working in a luxury environment is essential
Excellent verbal and written communication skills are required
Able to work under pressure in a fast-paced environment
Be able to solve problems and deal with customer complaints in an efficient and timely manner
Passionate about luxury fashion, products and trends
Customer Service Manager needed to join a contemporary jewellery brand best known for their distinctive, beautiful and uniquely crafted pieces. Based in West London
Ideal career opportunity for someone working in retail who wants to move from the shop floor to an office environment, while still working with amazing brands!
