Customer Care Assistant - Luxury Jewellery Brand

Are you a recent graduate looking for the next step in your career? This internationally known jewellery brand has a huge presence in America and Asia. They are now are looking for a Customer Care Assistant to join their growing customer care team in London.

The Role:

• Ensure the highest level of customer service delivered to both customers and partners via all communication channels - telephone, live chat, web and email
• Provide expert product and service information to customers when necessary
• Work with partner services and operations teams to resolve any order discrepancies
• Process all web returns in a timely manor
• This is a key position to support the growth of the business and increase customer loyalty by driving excellence in customer service

The Candidate:

• Previous experience working in a luxury environment is essential
• Excellent verbal and written communication skills are required
• Able to work under pressure in a fast-paced environment
• Be able to solve problems and deal with customer complaints in an efficient and timely manner
• Passionate about luxury fashion, products and trends

The Package:

• Salary is £21,000
• Excellent benefits
• Bonus scheme

Please send CVs to kayla.mayston@fsrl.co.uk to apply.

Due to the high volume of applicants only successful candidates will be contacted about this role and similar roles.

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