Client Services Advisor

£24000 - £25000 per annum
  1. Permanent
  2. London
  3. Administration
  4. £20,000 - £29,999
075492
This vacancy has now expired

We are looking for a Client Services Advisor to join this luxury menswear brand that is currently in an exciting period of regeneration and transformation. You will be a brand ambassador and be expected to deliver exceptional client service and generate web sales.

The Role:

  • Ensure the highest level of customer service delivered to both customers and partners via all communication channels - telephone, live chat, web and email
  • Provide expert product and service information to customers when necessary and build rapport with clients and customers
  • Work with partner services and operations teams to resolve any order discrepancies
  • Process all web returns in a timely manor
  • Take ownership of their business area, monitor the customer service activity and develop and drive new Customer Care initiatives
  • This is a key position to support the growth of the business and increase customer loyalty by driving excellence in customer service

The candidate:

  • Previous experience working in a luxury environment is essential
  • Excellent verbal and written communication skills are required
  • Able to work under pressure in a fast-paced environment
  • Be able to solve problems and deal with customer complaints in an efficient and timely manner
  • Passionate about luxury fashion, products and trends

The Package:

  • Salary is up to £25,000 depending on experience

Please send CVs to kayla.mayston@fsrl.co.uk

Due to the high volume of applicants only successful candidates will be contacted about this role and similar roles.

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