Client Experience Associate - Luxury Menswear - Central London

£25000 - £26000 per annum + Bonus
MB076570
This vacancy has now expired

Exciting position to join the world's leading suiting company as a Client Experience Associate. Your role will be to support the flagship Store Manager in the delivering of an elevated, exceptional service proposition at No1 Savile Row. You will act as an ambassador of the brand in line with business goals and achieve objectives as outlined by your line manager, supporting the overall growth and profitability of the store.

The Role:

  • Every action to exemplify exceptional service, mentor the team and lead by example at all times
  • Welcome and acknowledge customers as they enter the store
  • Have a good understanding of the product to assist with customer enquiries
  • Determine the needs of the customer and deliver supportive advice
  • Answer calls to the store
  • Offer hospitality to customers in the store and carry out hospitality training with team
  • Manage the Savile Row email, responding to enquires in a timely manner, establishing facts, customer requirements and escalating/seeking advice where necessary
  • Organise the use of couriers or postal deliveries, ensuring item is packaged well to surprise and delight the customer, track order and identify/respond to issues quickly
  • Maintain the bar, standards and supplies, ordering stock
  • Carry out the hospitality audit
  • Help organise and take part in in-store events

The Candidate:

  • Exceptional written and verbal communication and able to adapt service requirement to the customers
  • Competent IT skills both Word and Excel
  • Maintain a high level of personal presentation in line with the company dress code, as well as good personal hygiene and grooming standards

The Package:

  • Salary £26,000
  • Working in a fantastic location

Due to the high volume of applications only shortlisted candidates will be contacted.

Connect with us! Follow us on LinkedIn, Facebook, Twitter or Instagram to hear about our latest job opportunities and more.

Megan Bridger our consultant managing the role

Latest jobs

Salary

£24000 - £31000 per annum

Options: Permanent
Location

City of London, London

Description

An exciting opportunity to join a fine jewellery brand as a Logistics Executive in their Central London Head Office. This role offers supportive and dynamic environment and ability to progress.

Salary

Up to £35000 per annum

Options: Permanent
Location

West End, London

Description

We are looking for an enthusiastic and committed Retail Analyst to work with family-owned luxury fashion and fragrance business, offering friendly environment and excellent benefits.

Salary

£8.50 - £9 per hour

Options: Temporary
Location

London

Description

Our client is looking for a Temporary Sales Associate to support their London stores and concessions. Weekly pay, flexible hours!

Salary

£24000 - £31000 per annum

Options: Permanent
Location

London

Description

A hugely exciting and rare opportunity to join a fine jewellery brand as a Logistics Executive in their Central London Head Office. This role offers autonomy, and progression within a dynamic team.

Salary

£30000 - £40000 per annum + commission

Options: Permanent
Location

London

Description

Looking to speak to experienced fine jewellery and watch specialists with strong selling skills for an Italian brand inside the world's most luxurious department store.

Salary

£22000 - £23000 per annum

Options: Permanent
Location

City of London, London

Description

Wholesale Administrator opportunity with a global luxury fashion house based in their modern offices in Central London.