Assistant Customer Service Manager - Luxury Retailer

£28000 - £30000 per annum
  1. Permanent
  2. London
  3. Other, E-Commerce
  4. £30,000 - £39,999
EK077400

Dynamic Customer Service Assistant Manager role with a luxury multi-brand retailer. Salary up to £28k, generous employee discount and great office culture.

The Company:

Very successful multi-brand luxury retailer with offices based in West London.


The Role:

  • Motivate and inspire the team to provide an exceptional level of customer service
  • Work closely with the Customer Service Manager on monitoring staff performance to set KPI's
  • Handle escalated complaints and queries
  • Support with conducting staff performance reviews
  • Support with recruitment, onboarding and training

The Candidate:

  • Excellent leader and motivator for the team
  • Must have led a team before in a head office customer service environment within fashion or homeware
  • Passionate about delivering luxury customer service to the highest standards
  • Proven experience elevating performance within the team and increasing overall sales


The Package:

Salary up to £28k + 20% bonus

Generous employee discount

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Eva Konca our consultant managing the role
Author: Eva Konca
020 8237 8900

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