Assistant Customer Service Manager
Salary up to £30k + 20% bonus, generous employee discount and great office culture! Join this luxury multi-brand retailer in West London as a Customer Service Assistant Manager.
Incredibly successful multi-brand luxury retailer with offices based in West London.
- Motivate and inspire the team to provide an exceptional level of customer service
- Work closely with the Customer Service Manager on monitoring staff performance to set KPI’s
- Handle escalated complaints and queries
- Support with conducting staff performance reviews
- Support with recruitment, onboarding and training
- Excellent leader and motivator for the team
- Must have led a team before in a head office customer service environment within fashion or homeware
- Passionate about delivering luxury customer service to the highest standards
- Proven experience elevating performance within the team and increasing overall sales
- Salary up to £30k + 20% bonus
- Generous employee discount
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