Assistant Customer Service Manager

£25k - 30k per year
  1. Permanent
  2. London
  3. Head Office
  4. £30,000 - £39,999
IS0001

Salary up to £30k + 20% bonus, generous employee discount and great office culture! Join this luxury multi-brand retailer in West London as a Customer Service Assistant Manager.

The Company:

Incredibly successful multi-brand luxury retailer with offices based in West London.

The Role:

  • Motivate and inspire the team to provide an exceptional level of customer service
  • Work closely with the Customer Service Manager on monitoring staff performance to set KPI’s
  • Handle escalated complaints and queries
  • Support with conducting staff performance reviews
  • Support with recruitment, onboarding and training

The Candidate:

  • Excellent leader and motivator for the team
  • Must have led a team before in a head office customer service environment within fashion or homeware
  • Passionate about delivering luxury customer service to the highest standards 
  • Proven experience elevating performance within the team and increasing overall sales 

The Package:

  • Salary up to £30k + 20% bonus 
  • Generous employee discount

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Imogen Southwell our consultant managing the role

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