Store Manager

GW080512
  • £70k per year + Bonus
  • London, Greater London, England

Store Manager

£70,000 per annum

+ Bonus and Commission Schemes 

Harrods, London

We are excited to be working with one of the oldest luxury fine leather goods brands in the world, to find a new Store Manager to lead their Harrods location.

Our client has established itself as a symbol of elegance and craftsmanship, specialising in creating timeless handbags, footwear, and small leather goods. Their signature style often blends classic design elements with modern touches, appealing to a sophisticated and discerning clientele.Top of Form

As Store Manager you will confidently guide your team; welcoming clients them into the world of the Brand. You will have an entrepreneaurial spirit and natural commercial drive, inherintly drawing clients into your location.
 
About The Role:

Brand Promotion

  • Building and developing a network of people in order to promote customer loyalty
  • Promoteing the brand culture
  • Ensuring store atmosphere upholds brand image

Business Development

  • Developing a store business plan to include marketing and promotional strategies to drive traffic and develop the customer base
  • Being aware of the local market and business environment
  • Making recommendations for store renovations/upgrade/expansion etc. in order to increase sales and market share

Sales Management

  • Continuously motivating and coaching sales associates to meet sales & productivity goals.
  • Demonstrating sales leadership for staff by playing an active role on the selling floor
  • Proactively managing clientelling
  • Ensuring that all associates are knowledgeable of company products, information and history.
  • Ensuring employees are provided with product knowledge to enhance and ensure cross-selling across categories
  • Providing feedback on product assortment, buying trends and customer requests

Team Management

  • Identifying, recruiting, developing and retaining best in class talent
  • Coaching, developing, motivating and challenging the team on a regular basis
  • Setting individual objectives to each team member and support them in reaching them.
  • Creating development plans for sales staff and management
  • Supervising store personnel and enforcing company policies

Operations

  • Using of POS system and its inventory management functions
  • Providing daily, weekly, monthly qualitative and quantitative business reports as required
  • Determining staffing needs and create staff schedules
  • Completing all store administration in an accurate and timely fashion
  • Profit and Loss responsibility for the store
  • Ensuring compliance with all internal control procedures: maintaining inventory accuracy
  • Maintaining the highest standard of housekeeping and organisation

Customer Service

  • Ensuring the highest level of customer service
  • Supporting sales associates with After Sales Service issues

Store Visuals

  • Maintaining visual merchandising standards and store condition

 About You:

  • Successful previous experiences in a managerial role in luxury business
  • Entrepreneur with experience of people management, coaching a team to build a high performance culture – leader, dedicated to support and develop the team
  • Operationally strong, able to translate strategies into operational plans
  • Excellent interpersonal and communication skills, able to build relationships across all levels
  • Fluent in English – excellent verbal and written standards
  • Very commercially minded
Gemma Worrow Director - Retail Perms

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