Sales Associate - Leather Goods

LM080310
  • £24k - 26.5k per year + Commission
  • London
  • Permanent

As a Sales Associate, you will an ambassador of the brand, welcoming every guest and creating memorable experiences. It is your mission to ensure that clients receive an exceptional level of service. You will transport the client through your product, and curate strong relationships with your guests when driving sales goals.

Rooted in deep heritage, our client represents over 130 years of British luxury leather goods at their most refined, with an enduring dedication to unrivalled craftsmanship. 

You will be working within the brands flagship store on New Bond Street.

JOB PURPOSE

  • Reach and, where possible, exceed sales targets set
  • Provide thoughtful and discrete customer service in line with Customer Service standards
  • Have and maintain excellent, up to date product knowledge
  • Observe all Company, store and/or host store procedures, as required by the management team

KEY ACCOUNTABILITIES

  • Sales
  • Achieve or exceed sales targets on a consistent basis
  • Achieve or exceed conversion targets on a consistent basis
  • Discretely maximise sales opportunities with add on products and services

Customer Service    

  • Understand and uphold the customer service culture
  • Provide discrete and considered service to every customer, every time
  • Understand and anticipate each customer’s needs and delight them with the service provided
  • Aim to exceed customer expectations
  • Ensure product knowledge is up to date, thorough and communicated effectively to customers
  • Refer complaints promptly to a manager or assistant manager
  • Consider colleagues as customers and afford them the same standards of service at all times

Operational

  • Ensure all store systems and operational procedures are followed accurately and as instructed by a member of the management team or their designate
  • Carry out duties in connection with store opening and store closing
  • Ensure the store and stock are impeccably presented at all times
  • Ensure merchandising is in line with VM standards and the commercial objectives of the store/concession
  • Participate in audits, counts, deliveries and stock control procedures as required
  • Observe till procedures and minimise stock/trading losses
  • Attend and participate in team and/or one to one meetings as required
  • Undertake product, customer service and any other training programs as necessary

Other

  • Comply with the Company dress code and be an ambassador for the brand at all times
  • Foster effective and positive working relationships with team members and managers
  • Be aware of and comply with all Company rules and procedures regarding the health & safety of employees and customers
  • Be aware of and comply with Company and Store Security systems and procedures, including submitting to random and routine bag/locker checks, upon request
  • Complete sign and return any forms promptly
  • Arrange holiday absence in accordance with Company procedures to ensure adequate shop floor coverage at all times
  • Any other reasonable duties as may be assigned to you by the Company from time to time

 

KEY SKILLS AND EXPERIENCE REQUIRED

  • Job holders will be successful and commercial individuals with a well rounded background in retailing, luxury goods retail or other service industries.  They will be able to demonstrate;
  • Experience of one-on-one customer service and/or sales environments
  • Appreciation of bespoke sales and high-priced sales transactions
  • Willing and pro-active, with a ‘can-do’ approach
  • Excellent communication skills
  • Impeccable personal presentation, good manners and diplomacy, even when under stress
  • Second languages a distinct advantage, especially Japanese, Chinese, Russian, Arabic and/or any European language

 

Perks and Benefits

Salary up to £26,500 Per Annum + Commission

Boutique trading hours

Gemma Worrow Director - Retail Perms

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