Clientelling Specialist

HL080527
  • £30k - 35k per year
  • London, Greater London, England

Our client is a prestigious footwear label recognised for its high-quality craftmanship, elegant designs, and timeless appeal, catering to those who appreciate classic style and superior  comfort.

As the In-Store CRM specialist, you will be responsible for strengthening and developing CRM and clienteling initiatives in store, supporting the sales staff with a strong focus on driving business through client outreach initiatives. 

This role is an outstanding opportunity for a strong clientelling lead to take their career to the next level and be part of developing the clienteling strategy with this brand.

 

About The Role: 

 

  • Drive the store client outreach programme, supporting the sales team in achieving targets.
  • Train and develop store teams on CRM & clienteling activities.
  • Ensuring consistent clientelling restults are achieved.
  • Ensure the development, implementation and execution of store CRM outreach initiatives.
  • Monitor and coach sales team client outreach performance daily.
  • Share and encourage clienteling best practices with store staff, leading by example.
  • Manage the budget for client gifting and customer experiences to strategically develop client relationships.
  • Monitor and track the main KPIs on a store and individual client advisor level, including:
  • Client outreach (through customer interactions), private appointments, client data capture KPIs, clienteling productivity and outreach initiative performance.

Your Package + Perks:

  • Basic salary of up to £35,000 per annum
  • Indivdual Commission scheme
  • Lunch vouchers
  • Uniform and Footwear allowance
Hannah Leese Senior Consultant - Retail Perms

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Four Seasons Recruitment
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